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Banking :
At Grand macao, we offer convenient and secure payment methods. All transactions are processed in US Dollars.
Deposit Options:
You may deposit funds in your casino account by using the following secure payment methods:
Visa
Mastercard
EcoCard
Visa
Mastercard
EcoCard
MoneyBookers
Neteller
Ukash
MoneyBookers
Neteller
Ukash
After your deposit is successfully processed, funds will appear in your casino account and you can start playing! We advise you to print all transactions data, game rules, deposit methods and any relevant receipts/transaction information for future reference.

Withdrawal Conditions

Please fill in the authorized Faxback Form in order to process your withdrawal.
Faxback forms English
After completing the Faxback form , please scan and email it to us :
support@grandmacaocasino.com
All of your withdrawals may be done using the casino software. Click on the ‘Menu’ button in the Lobby of the software and then choose the ‘Withdrawal’ option. Now choose the method of withdrawal that you prefer and enter the amount you wish to withdraw in the space provided.

The minimum withdrawal is $100. According to player class, withdrawals are paid in installments of up to $2500. This may take 5-10 business days. Players are notified by email when winnings are sent.

All withdrawals and changes to payment details must be cleared by Grand Macao’s Security Department. New players who are withdrawing for the first time are required to provide the following documents:

• Player’s proof of identity (drivers license, picture ID)
• Player’s proof of address (credit card statement, cell phone bill, utility bill)
• Copies of all the credit cards that were used to deposit at Grand Macao Casino
• A completed and signed Faxback Form

Additional documents may be requested and must be approved by the Security Department before any funds are released. This is strictly required for a first time withdrawal.